How can we help?

Sign up at Trustedregion. You'll need:

• A valid email address and phone number
• A secure password (minimum 8 characters)

After registration, you'll be prompted to complete identity verification (KYC) to unlock full account features including transfers and card issuance.

We accept the following government-issued documents:

• Passport
• National ID card
• Driver's licence

You'll also need to take a brief selfie for facial verification. The process takes under 5 minutes.

Most accounts are approved instantly. In some cases, manual review may take up to 2 business days. You'll receive an email notification once your account is verified.

Trustedregion is currently available to residents in eligible countries. Contact support@trustedregion.com to check availability in your region.

Each person may hold one primary Trustedregion account. However, you can open multiple sub-accounts (e.g. Checking, Savings) within a single profile.

To close your account, please ensure your balance is zero and there are no pending transactions, then contact us at support@trustedregion.com. Account closure is processed within 5 business days.

Go to Forgot Password, enter your registered email address, and follow the reset link sent to your inbox. The link expires after 60 minutes.

Sign in and navigate to Settings → Security → Two-Factor Authentication. Scan the QR code with an authenticator app (Google Authenticator, Authy, etc.) and confirm with a 6-digit code. Once enabled, you'll be prompted for a code at every login.

Go to Settings → Personal Information. You'll need to verify the change via an OTP sent to your current contact method. For security, some changes may require additional identity verification.

Suspensions are issued when we detect unusual activity or a compliance issue. Contact our support team at support@trustedregion.com or call 1-800-TRUSTED for assistance. Please have your ID ready.

Go to Settings → Personal Information → Address. Update your address and save. Your new card (if applicable) will be mailed to the updated address.

Transfer limits depend on your account verification level:

• Unverified — transfers disabled
• Verified (KYC complete) — up to $10,000/day, $50,000/month

Higher limits may be available on request for business use cases.

• Internal (between Trustedregion accounts) — instant
• Domestic bank transfer — 1–2 business days
• International transfer — 3–5 business days depending on destination country

Common reasons for a declined transfer:

• Insufficient balance
• Daily or monthly limit exceeded
• OTP not verified within the time window
• Recipient account details are incorrect
• Account suspended or frozen

If your transfer was declined unexpectedly, contact support@trustedregion.com.

Pending transfers can be cancelled from the Transfers screen before they are processed. Once a transfer status shows Completed, it cannot be reversed. Contact support immediately if you've sent funds in error.

International transfers are supported in USD, EUR, GBP, CAD, AUD, and several other major currencies. Exchange rates are applied at the time of processing. The exact rate will be shown before you confirm.

Go to Cards in your dashboard and tap Request a card. You'll receive a virtual card instantly, and a physical card in 5–7 business days.

Go to Cards, select the card, and tap Freeze card. A frozen card cannot be used for purchases or ATM withdrawals. Unfreeze it at any time the same way. Freezing is instant and reversible.

Tap Reveal card details on your card. You'll be asked to enter your password and confirm a one-time code. Card details are hidden again automatically after 60 seconds.

Immediately freeze the card from your dashboard to prevent unauthorised use. Then contact us at 1-800-TRUSTED or support@trustedregion.com to report the card lost/stolen and request a replacement.

Create a savings goal in the Savings section with a target amount and deadline. Funds are held in a separate sub-account and can be withdrawn at any time. You can set up automated contributions to reach your goal faster.

Yes. In the Savings section, tap Automate to set a recurring transfer (daily, weekly, or monthly) from your main account to a savings goal. You can pause or cancel automations at any time.

No minimum balance is required to open or maintain a savings account.

Loan eligibility depends on your account history, KYC status, and creditworthiness assessment. Accounts must be active for at least 30 days with verified identity to apply. Check the Loans section in your dashboard for your current eligibility.

Navigate to Loans and select your active loan. Tap Make a repayment to pay any amount up to the outstanding balance. Early repayments are always welcome and attract no penalty.

Missing a repayment may result in late fees and impact your eligibility for future loans. We'll notify you before any due date. Contact us proactively at support@trustedregion.com if you anticipate difficulty — we may be able to adjust your repayment schedule.

Yes. Trustedregion uses 256-bit AES encryption, TLS 1.3 in transit, real-time fraud monitoring, and FDIC-insured partner banks. Read our full Security page for details.

Do not click any links or share any information. Trustedregion will never ask for your password or OTP via email or phone. Forward suspicious emails to support@trustedregion.com and we will investigate immediately.

Immediately freeze your card if a card is involved, then contact us at 1-800-TRUSTED or support@trustedregion.com. Include the transaction date, amount, and merchant. We will investigate and, if confirmed fraudulent, issue a full refund.

No. We never sell personal data to third parties or advertisers. Read our Privacy Policy for full details on how your data is used.

Financial regulations (KYC — Know Your Customer) require us to verify the identity of all account holders. This protects you and prevents fraud and money laundering. Without verification, access to transfers, cards, and loans is restricted.

Common rejection reasons include blurry document images, expired IDs, or a name mismatch. Re-submit via the KYC section in your dashboard with clear, valid documents. If the issue persists, contact support@trustedregion.com.

Yes. All identity documents are encrypted at rest and in transit, and are only accessible to authorised compliance staff. We retain documents in accordance with our regulatory obligations and our Privacy Policy.