Privacy Policy

1. Information We Collect

Information You Provide

When you create an account or use our services, we collect:

• Full name, email address, and phone number
• Government-issued ID and date of birth (for identity verification)
• Billing and mailing address
• Financial information such as account and routing numbers
• Password and security credentials

Information We Collect Automatically

When you use Trustedregion, we automatically collect:

• Device identifiers, IP address, and browser type
• Transaction history and account activity
• Log data including pages visited and features used
• Location data (when permitted by your device settings)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our financial services
• Verify your identity and prevent fraud
• Process transactions and send related notices
• Comply with legal and regulatory obligations (including KYC/AML requirements)
• Send account alerts, security notifications, and service updates
• Respond to your support requests
• Personalise your experience and recommend relevant products

3. Sharing Your Information

We do not sell your personal information. We may share it with:

• Banking partners — to provide FDIC-insured accounts and payment processing
• Identity verification providers — to comply with KYC regulations
• Payment networks — Visa, Mastercard, and ACH networks to process transactions
• Legal authorities — when required by law, court order, or to prevent fraud
• Service providers — cloud hosting, analytics, and customer support tools under strict data processing agreements

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account closure, we retain data for a minimum of 7 years to comply with financial regulations (BSA/AML).

You may request deletion of certain data, subject to our legal retention obligations.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing activities
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at support@trustedregion.com.

6. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and analyse usage patterns. See our Cookie Policy for full details.

7. Security

We protect your data using industry-standard measures including 256-bit AES encryption at rest, TLS 1.3 in transit, multi-factor authentication, and continuous fraud monitoring. See our Security page for more detail.

8. Children's Privacy

Trustedregion services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice in the app at least 30 days before they take effect. Continued use of Trustedregion after the effective date constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or to exercise your rights, please contact our Privacy Team:

• Email: support@trustedregion.com
• Phone: 1-800-TRUSTED